Privacy Policy

Luckyeg LLC is committed to safeguarding the privacy and personal information of our customers visiting our surfing board sales website. This privacy policy details how we collect, use, store, and protect the information provided by our users.

1. Information Collection

• Personal Identification Information: When you create an account or place an order for a surfing board, we collect personal details such as your full name, email address, shipping address, billing address, and phone number. This information is essential for processing your order, arranging delivery, and handling any potential after-sales service.
• Product Selection and Order Information: We record the details of the surfing boards you select, including the model, size, color, and quantity. Your order history is also stored to provide you with order tracking, warranty service, and to personalize your future shopping experience.
• Website Interaction Data: We gather information about your browsing activities on our website, such as the pages you visit, the time spent on each page, the links you click, and your search queries. This helps us understand your interests and preferences, enabling us to improve our website's layout, product recommendations, and overall user experience.
• Device and Connection Information: We may collect data about the device you use to access our website, including the device type (e.g., computer, tablet, smartphone), operating system, browser type and version, IP address, and network connection details. This information is used to ensure the compatibility of our website with your device, to analyze website traffic patterns, and for security purposes.

2. Information Use

• Order Fulfillment: Your personal and order information is used to process and ship your surfing board purchase. We communicate with shipping partners and payment processors to ensure a smooth and efficient transaction.
• Customer Service and Support: We use your contact information to provide you with updates on your order status, answer your inquiries, and offer assistance in case of any issues with your surfing board or the purchase process.
• Personalized Experience: Based on your browsing and purchase history, we may recommend similar surfing boards, accessories, or special offers that might interest you. This helps you discover new products and enhances your shopping experience.
• Website Improvement: The data collected from your website interactions helps us identify areas where our website can be optimized. We use this information to improve page loading speed, navigation, and the overall functionality of the site.
• Security and Fraud Prevention: Device and connection information, along with your order patterns, are analyzed to detect and prevent potential fraud, unauthorized access, or other security threats. This protects both you and our business from malicious activities.

3. Information Sharing

• Trusted Third Parties: We may share your information with trusted third-party service providers who assist us in operating our business. These include shipping companies for order delivery, payment gateways for processing payments, and IT service providers for website maintenance. These third parties are required to handle your information in accordance with strict confidentiality and security agreements and are only permitted to use it for the specific purposes of providing their services to us.
• Legal Compliance: We will disclose your information if required by law, such as in response to a court order, subpoena, or government investigation. We may also share information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
• Business Transitions: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the successor entity. In such cases, we will ensure that the new entity adheres to this privacy policy or provides you with the option to have your information deleted.

4. Data Security

We implement a range of security measures to protect your information. This includes using secure socket layer (SSL) technology to encrypt data during transmission, storing sensitive information in encrypted databases, and restricting access to your data to only authorized employees and third-party service providers who need it for legitimate business purposes. We also conduct regular security audits and updates to our systems to safeguard against emerging threats.

5. Your Rights

• Access and Update: You have the right to access the personal information we hold about you and to correct any inaccuracies. You can log in to your account to review and update your information. If you encounter any difficulties, you can contact our customer support team.
• Opt-Out: You may choose to opt-out of receiving promotional emails or marketing communications from us. You can do this by following the unsubscribe link provided in our emails or by contacting our customer support.
• Data Deletion: Under certain circumstances, you can request the deletion of your personal information. We will comply with such requests in accordance with applicable laws and regulations, provided that we have no legal obligation to retain the data.

6. Children's Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children in this age group. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete it.

7. Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our business operations, legal requirements, or technological advancements. We will post the updated policy on our website and indicate the effective date of the changes. Your continued use of our website after the policy has been updated indicates your acceptance of the new terms.

8. Contact Us

If you have any questions, concerns, or comments regarding this privacy policy or our handling of your personal information, please contact us at [email protected] or +1-707-456-7220. We are committed to resolving any privacy-related issues promptly and to ensuring your satisfaction with our privacy practices. addreses: 2525 Arapahoe Ave Ste E4 #1080 Boulder, CO 80302 USA.